Terms & Conditions

Appointments:

To register or purchase from the The Waxing Hub Limited Birmingham online booking system or using the mobile app, you must be over 
eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

Being on time for your appointment is greatly appreciated so that you may receive your full service and other guests are not inconvenienced. If you are a new client then please arrive at least 10 minutes in advance of your appointment to allow time for you to complete our guest consultation form prior to your service. All of our treatments include a 5 min allowance before and after for the client to change, total 10 mins, please take this into consideration when booking your treatment.

Age Requirement:

We are not able to accept appointments for children under the age of 16 years unless accompanied by parent or guardian on the day of the treatment.

Health Considerations:

We request that you disclose any medical conditions and/or medications as some services may be contraindicated. Please advise our professional staff of any allergies or sensitivities or if you are pregnant. We recommend that you do not consume alcohol at least 12 hours prior to your appointment.

Modesty:

You will be asked to undress to your comfort level for body treatments. Your therapist will keep your body draped towels and underwear during the treatment and only expose the areas being worked on. Underwear may be kept on, or swimsuits may be worn if that is your comfort level.

Feedback:

Give your therapist feedback as to your comfort and special trouble areas or any other concerns. We are here to make your treatment as 
comfortable as possible for you, so tell us what your needs are. Should you prefer to enjoy the treatment in silence, that is your choice as well. It’s your treatment!

Pricing:

We  Eleven reserves the right to modify, discontinue, or raise prices on any treatments without prior notification to ensure that maximum standards of service and quality are met. We accept most major credit cards and debit cards.

Gratuities:

Gratuities are not included in our service prices. Tipping is left to the discretion of our clients and can be taken by cash.

Personnel Articles:

We regret that we cannot be responsible for the loss or damage of personal articles. We recommend that you leave your valuables at home. However, if you do bring them to the salon, please keep all valuables with you during your appointments.

Termination and Cancellation Policy:

Should you be unable to attend your reservation you should cancel 1 hour prior to the appointment start time to avoid being charged for your booking.

 

Appointments can not be cancelled less than 1 hour prior to the appointment start time and will result in the customer being charged a late cancellation fee of £10.

Force Majeure:

The company cannot accept liability for delayed appointments caused by circumstances beyond its control including (but not limited to) acts of God, extreme weather conditions, traffic disruption or failure of power supplies, acts of war or terrorism industrial action or other force majeure

 

Privacy Policy:

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Eleven Enterprise Limited Wolvehampton will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

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